Our 3-Year Guarantee
Our goal is to make sure your plants are strong, healthy, and thrive in your garden. But we know that sometimes unexpected issues arise. If your plant is struggling and not growing well within the first 3 years, or showing signs of disease such as mosaic virus or gall, please reach out to us and we will replace it. Prior to honoring the replacement, we reserve the right to ask for further information, to include photos and details of the condition of the plant, its location, and the care provided. While we want you to have happy and healthy plants, there are some situations GRF cannot be responsible for. These include:
Improper care of the plant, such as overfeeding, underfeeding, overwatering, or underwatering; improper chemical application or herbicide damage; delayed planting into the ground or container; planting into a container smaller than 20 gallons; suboptimal planting location that has less than 6 hours of sunlight; planting during frost or in improper hardiness zone; or keeping a plant indoors.
Abnormal weather patterns or circumstances beyond GRF’s control.
Damage by animals such as deer, gophers, rabbits, voles, etc.
GRF requires gardeners in zones 3-7 to plant their roses with the graft/bud union/crown buried just below the soil line to protect it in inclement weather in order for the warranty to be guaranteed.
If damage caused by shipping prohibits a rose from growing and/or breaking dormancy, GRF will replace the rose.
