Our excellent Client Support Team is here to help you with your roses. If you have a problem with your order, please attach a photo/video of the problem so that we can resolve the issue quickly.

Our Client Support Team responds to emails 24/7. Phone support is available Monday to Friday 8am to 4:30pm PST at (805) 222-3133. If we do not answer, please leave a message and we will return your call as soon as possible.

Our typical response time is one to two hours to reply to email.

Have a question about caring for the roses you just received?
Please read our comprehensive care and handling instructions here!

ROSE BUSHES ONLY: Please click here to learn about our 3-Year Guarantee and file a claim for a rose bush. Claims may be honored for shipping damage, receiving the wrong rose, crown gall, rose mosaic virus, and failure to thrive. Please DO NOT email Client Services for Guarantee claims.